Drs Adebayo, Stangroom &
WATERLOO HOUSE SURGERY
Millom Community Hospital
Millom Cumbria LA18 4BY
Telephone 01229 402800
A GUIDE TO OUR SERVICES
Telephone: 01229 402800
Opening hours: Monday – Friday 08:00am until 6:30pm
Evenings and weekends 01229 402800
***RING NHS 111 OUT OF HOURS***
Waterloo House Surgery serves the whole of Millom and Haverigg as well as its surrounding villages. Our team includes five GPs, a nurse practitioner, four practice nurses, two health care assistants as well as our practice manager, reception and secretarial staff.
We offer a full general practice service and run specialist clinics including: Asthma and COPD, INR monitoring, chronic disease management, diabetes, counselling, drug and alcohol counselling, diet advice, antenatal and postnatal, cervical smears, travel vaccinations and advice, childhood vaccinations and immunisations, minor surgery, family planning, contraception and sexual health services.
The team at Waterloo House will treat you promptly, courteously and in complete confidence. If at any time, you need help or would like us to explain our services, or if you have any concerns about any aspect of our service please let us know.
Waterloo House Surgery is a training practice for student doctors. As a training practice, your medical records may be used for educational purposes and the student doctors may be present during your consultation, we will always request permission from you first when a student doctor is going to be present during your consultation.
This leaflet is for both existing patients and those considering registering with us. It tells you about our services, how to access them and some general information about how our practice operates.
THE PRACTICE TEAM
Dr Fola A.K. Adebayo (female)
MB BS MRCGP (1989 Ibadan)
Dr Craig Stangroom (male)
BM BS MRCGP DRCOG (1989 Nottingham)
Dr Richard C M Walker (male)
MB ChB MRCGP DRCOG (1990 Birmingham)
We also have salaried GPs – Dr Brankin, Dr Davies and Dr White
Ben Merriman MPharm(Hons) MRPharmS MAPCPharm is our practice pharmacist who works alongside the GPs to offer clinical advice relating to medicines, their safe & effective use and management of long term conditions such as asthma. If you would like to arrange an appointment to see or speak with Ben please contact the surgery team on 01229 402800.
Practice Nursing Team
We have four highly qualified Practice Nurses: Karen Moore, Tracy Leece, Tracey Taylor-Fulford and Nicola Southward who deal with a range of conditions and health concerns.
The nursing team are experts in many areas of disease management including diabetes, asthma, women’s health, advice for travellers and sexual health.
Our Nurse Practitioner Dawn Roberts BSc works alongside the doctors in the practice to provide a medical service including holding surgeries and is able to prescribe medicines.
Health Care Worker, Gracie Stewart and Phlebotomists Mandy Holmes and Victoria Foster work under the supervision of the nursing team and have been specifically trained to take bloods, check blood pressure, take ECG tracings, and dress wounds as well as assisting the nurses with other duties.
The running of the practice is organised by our Practice Managers
Claire Jackson and Dawn Roberts (duel role alongside her clinical work). If you wish to see one of the managers, please ask at reception.
Our reception is open all day from 08:00am and the receptionists will personally take your telephone calls until 6:30pm.
Receptionists, Sharon Farren, Victoria Foster, Alice Murphy, Morgan Procter, Elaine Sharp, Yvonne Whitford and Kelly Hirst are here to help you and are supervised by our Reception Supervisor, Sandra Brown.
Denise Davison (Liaison Manager), Helen Hambly (Medicines Manager). Elaine Chapman (Supervising Secretary), Sharon Swallow (Secretary) and Zara Pattinson (Secretary) will be able to help you with any enquiries you may have regarding your hospital referral.
We are open:
Monday to Friday from 8:00am to 6:30pm
Surgeries are held throughout the day from 8:30am-6:00pm – we have extended opening hours two days a week from 07:00am.
The treatment room is open throughout the day from 9:00am until 6:00pm – appointments can be booked through the reception team.
USEFUL INFORMATION FOR PATIENTS
- Let us know if more than one person in the family needs to be seen so enough time can be allocated
- Tell us if you want someone to accompany you during an examination as a chaperone – speak with the receptionist
- If you cannot keep your appointment please let us know so we can offer it to someone else
- Flu clinic appointments are available during flu season (some clinics are Saturday mornings – ring reception to check availability)
If you need an urgent ‘on the day’ appointment then please call the surgery reception team on 01229 402800. They will look at the system to see how this can be accommodated.
Routine appointments can be made in advance by calling into the surgery or contacting the reception team on 01229 402800 or using the internet on-line service of ‘emis access’ – ask reception if you would like to sign up for this service. You may be asked to provide photographic ID to support your application.
Home visits are for patients who are house-bound or too ill to attend the surgery – if you feel that a home visit is appropriate please contact the reception team who will add your request to the GP list – they will ask you for the reason for the request and a contact number in case the doctor wants to speak with you prior to visiting. The information you give to the receptionist is passed to the doctor and this helps the doctor decide the best course of action – all information is treated with the strictest of confidence.
Results - You don’t need an appointment to get results unless a clinician has specifically told you to make an appointment. The general advice would be to ring the surgery to see if your results are in a few days after tests have been done (depending on what test has been requested as some take longer than others) and once the results are in a GPs inbox arrangements can be made to get the results over the telephone. Some results can be given by reception if the GP has given permission for them to do so.
SPEAKING TO A CLINICIAN ON THE PHONE
Doctors and nurses and nurse practitioner have a number of telephone slots each day. If you feel you need to speak with a clinician please contact the surgery on 01229 402800 – the receptionist will add your call to the list and the clinician will call you back at an advised time- the time is only approximate as the clinician will do this call between other tasks of the day. The receptionist will ask you a brief idea of the problem – this is to help the clinician prior to phoning you back.
NHS 111 is a service which you can ring for non-emergency medical advice 24 hours a day.
If you have an emergency you must ring 999 immediately who can assist you
Please remember the NHS is under pressure – GPs, hospitals, pharmacies and opticians all have a responsibility to offer a wide variety of services. Patients have a responsibility to access and use the services appropriately.
Evenings and Weekends
PLEASE RING NHS 111 SERVICE OUT-OF-HOURS.
Prescriptions for medicines taken regularly can be obtained without seeing the doctor.
- Please use your repeat request slip which is attached to your prescription and remember to tick those items you require and write the name of the doctor on the top of the slip. Whenever possible please place your completed request slip in the wall-mounted post box in the reception foyer.
- We require two working days notice to deal with your request.
- Both of the chemists, Boots and Rowlands, operate a Collection Service. Forms are available at the chemist or at the surgery reception.
- We also offer an online repeat prescription service. This service offers an easy and convenient way to order your prescription Please ask at reception for more information – ask to sign up to ‘emis access’
Patients can register for ‘emis access’ – this is a service which allows the patient to use the internet for ordering repeat prescriptions, making and cancelling appointments, and the ability to see some aspects of their medical record. If you would like to sign up to this service please ask at reception. You will need to provide photograph ID to prove your identity unless you are known to the receptionist.
Clinics are arranged for specific health problems. Appointments can be made in the usual way for the following clinics:
- Asthma and Chronic Obstructive Pulmonary Disease (COPD)
- Chronic Disease Management
- INR Clinic
- Minor Surgery (please see the doctor or nurse first)
- Childhood Immunisations and Vaccinations
- Smoking Cessation
- Drug & Alcohol counselling (please see the doctor or nurse first)
- Counselling (please see the doctor or nurse first)
- Ante Natal
- Cervical Smears
- Sexual Health Clinic
- Travel Vaccination & Advice –If you need travel advice please ask at reception for ‘travel questionnaire forms’ – these need to be completed and given back to reception prior to any travel appointment with the practice nurse
- Appointments for contraceptive advice can be made with any of our practice nurses, nurse practitioner or doctors. Appointments are available from as early as 08:30hrs and as late as 6:15pm
SPECIALIST & HOSPITAL CARE
If a GP or another member of our health care team believes you need hospital treatment or specialist care elsewhere, they will discuss it with you. One of our secretaries will then book the hospital appointment with you using the Choose and Book NHS software which enables you to choose which hospital you would like to be seen at and you will usually leave the surgery with your specific date and time appointment.
You are also able to request that you receive copies of any letters to or from the hospital consultant or specialist.
The surgery also has a website which details all our services. This can be found at www.waterloohousesurgery.co.uk
We respect your right to privacy and keep all your health information strictly confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.
Medical record information is only available to those involved in your care. You have a right to know what information we hold about you. If you would like to see your records, please call our practice manager.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Comments, complaints and suggestions
We are very interested to know what you think of our services. If you have a complaint, a suggestion for change or just a comment, please ask to speak to one our supervisors or practice managers, Mrs Claire Jackson or Mrs Dawn Roberts. If you feel unable to talk to us about any problem, you can contact NHS England; telephone: 0300 311 22 33 email; England.firstname.lastname@example.org
Revised and updated January 2020