Ongoing Training: For one afternoon per month we focus on clinical and staff development and training, and during this time the surgery will be closed. If you require medical assistance during this time please dial NHS 111.



The surgery works closely with West Cumbria Carers and Gillian the support worker - if you would like more information, please ask any member of the surgery team who can help you.


Improving your care

Health services in Furness are introducing 'shared records'. Shared records allow health professionals to share some limited information from your medical records with other health services that provide you with care. For more information please pick up a 'changes to your medical records' leaflet from the surgery. more information is also available at


Latest News


Waterloo House Surgery are proud to announce that from our CQC inspection in September last year we have now received our report and gained outstanding as an overall rating for the practice. You can read the report on the link below:-


Plans Submitted for an Extension Which Will Transform Milloms GP Surgery

Plans have been submitted for an extension to the Waterloo House GP Surgery in Millom to make it an integrated health hub. This follows the successful relocation of the GP practice into the community hospital earlier this year.

Plans for the extension include:

    • An additional four treatment rooms for GP’s

    • An improved reception and waiting area

    • A resource and learning space where GP’s can deliver student and junior doctor training

    • Updated ambulance office accommodation and facilities for the North West

      Ambulance staff and vehicle to support a truly incorporated health response team

    • Additional parking at the front of the buildingImproved disabled access and facilities

Alison Redshaw, Practice Manager at Waterloo House GP Surgery, said: “We are extremely pleased that the plans have been submitted for the GP surgery extension. The developments will mean that our GPs and practice team will have access to more space to deliver care to our patients.”

“I would like to say a big thank you to the practice team for their patience and continuously providing a full service to the community in the limited space available. Once plans have been approved the new extension will benefit everyone in the community.”

The extension plans have been submitted to Copeland Borough Council for planning
approval. The next steps include appointing a contractor through a procurement process witha view for work to begin in 2017.

Jenny Brumby, Millom Health Action Group, said: “The Millom Health Action Group are elated the GP surgery extension plan has now gone to the planning board. We would like to take this opportunity to thank the Millom Alliance for including the community group in the planning of the new surgery. We look forward to the work starting in 2017.”

The planned developments to the GP surgery will improve patient safety and reduce congestion due to the increase in space available for assessments and in the waiting room area.

Dr Paul Grout, Deputy Medical Director, University Hospitals of Morecambe Bay NHS Foundation Trust, said: “This is going to be an amazing, new, purpose-built facility for the people of Millom, which will bring them into line with modern GP practices.”

The funding for the GP surgery extension has been earmarked from the primary care infrastructure funds following the submission of a business case developed by the Millom Alliance in early 2015 to NHS England. The funds are awaiting final approval by the Department of Health.

Dr John Howarth, Director of Service Improvement and Interim Deputy CEO at Cumbria Partnership NHS Foundation Trust, said: “Although we are still waiting for final approval for the funds to be released, seeing the plans for the extension being submitted is another step on the journey to improving the health and wellbeing locally in Millom. It’s great to see all the work we are doing jointly with partners and the community coming to fruition.”

The plans for the GP surgery extension will be on display at Waterloo House GP Practice and Millom Network Centre.


Patient Information

Waterloo House Surgery is unable to complete passport forms for patients as we need to focus on our community's health needs.

"who can sign your form and photo"............

Your countersignatory must:

have known the person applying (or the adult who signed the form if the passport is for a child under 16) for at least 2 years

be able to identify the person applying, eg they're a friend, neighbour or colleague (not just someone who knows them professionally)

be a 'person of good standing in their community' or work in (or be retired from) a recognised profession"


The new surgery contact number is 01229 402800


For urgent out-of-hours advice (after 6:30pm weekdays and week-ends) you need to contact NHS 111 (if emergency call 999). 

New Minor Ailments Scheme

As from 1st May 2014 both Pharmacists in Millom are offering a minor ailments scheme. If you do not pay for your prescriptions you can receive advice and medications for minor conditions FREE of charge, this is a drop in service. Waterloo House are happy to promote this exciting initiative, a step forward in helping our patients receive access to medical advice without delay. Attached is a leaflet with more detail and for further information please speak to your local pharmacist or ask one of our Receptionists

pdf Minor ailments scheme leaflet

Health News from the BBC and the NHS

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