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WE ARE CLOSED FOR BANK HOLIDAYS - IF YOU NEED A DOCTOR URGENTLY DURING THIS TIME PLEASE CONTACT NHS 111 OR IN AN EMERGENCY CALL 999

 TRAINING DAYS

Ongoing Training: For one afternoon per month we focus on clinical and staff development and training, and during this time the surgery will be closed. If you require medical assistance during this time please dial NHS 111.

 

  CARERS

The surgery works closely with West Cumbria Carers and Gillian the support worker - if you would like more information, please ask any member of the surgery team who can help you.

SHARED RECORDS

Improving your care

Health services in Furness are introducing 'shared records'. Shared records allow health professionals to share some limited information from your medical records with other health services that provide you with care. For more information please pick up a 'changes to your medical records' leaflet from the surgery. more information is also available at www.cumbria.nhs.uk

 

To ensure the safe continuation of GP services in Millom, and to protect our staff and vulnerable patients, the surgery will be continuing to operate the safety systems we currently have in place.

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DISPOSAL OF SHARPS BOXES

 

WATERLOO HOUSE SURGERY IN CONJUNCTION WITH COPELAND BOROUGH COUNCIL

 

PLEASE BRING YOUR CLOSED AND SIGNED SHARPS BOXES TO THE SURGERY DRIVE ON THE FOLLOWING DATES & TIMES - THERE WILL BE A COUNCIL VEHICLE STATIONED THERE TO REMOVE THEM

 

Date

Times

Thursday 15th July 2021

Between 9am to 11am

Thursday 22nd July 2021

Between 9am to 11am

Thursday 29th July 2021

Between 9am to 11am

 

 

 

 

Arrangements for sharps removals after these dates will be communicated in due course – please watch our Facebook and website page for these messages

 

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Waterloo House Surgery would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can:

  • Access advice
  • Book appointments online
  • Request Repeat Prescriptions
  • Request Fit/Sick Notes

Sign-up is simple and you can create an account here https://app.doctorlink.com/waterloohousesurgery/register

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

The symptom assessment will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.

If your outcome indicates that an appointment is required at your GP practice, you simply click on the “request an appointment” button.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.


*OPT-OUT of NHS Patient Data Sharing* - FOR UK RESIDENTS

Deadline: 23rd June 2021

Who can Opt-Out? Anyone aged 13 and above

Act now if you want your and your children(s) names to be removed from NHS Data Sharing with third parties.

There are two aspects of the process, you need to complete both, i.e. *NHS Hospital Data & GP Surgery Data.*

Please follow the links below to compte both  process.

*1. NHS Hospital & Treatment Data - ONLINE*
https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/

*2. GP Surgery Data - PRINT & SUBMIT MANUALLY*

*PDF for GP:* https://medconfidential.org/wp-content/uploads/2021/05/Type_1_opt-out_letter.pdf

*Word Doc for GP:* https://medconfidential.org/wp-content/uploads/2021/05/Type_1_opt-out_letter.docx

This Practice aims to provide you with the highest quality of Healthcare. To do this we must keep records about you, your health and the care we have provide or plan to provide.

These records may include:

  •        Basic details about you, such as address, date of birth, next of kin;
  • Notes and reports about your health;
  • Contact we have had with you such as clinical visits;
  • Details and records about your treatment and care;
  • Results of x-rays, laboratory tests etc.
  •           Relevant information from people who care for you and know you well, such as health professionals and relatives.

 

 The people who care for you use your records to:

  •         Provide a good basis for all health decisions made by you and care professionals;
  • Make sure your care is safe and effective;
  •      Work effectively with others providing you with care.

 

We may also need to use records about you to:

  • Check the quality of care;
  • Protect the health of the general public;
  •          Help investigate any concerns or complaints you or your family have about your health care

 

We will not share information that identifies you for any reason, unless:

  • You ask us to do so;
  • We ask and you give your consent;
  • It is clinical emergency;
  • We have to do this by law

 

Everyone working for the NHS has a legal duty to keep information about you confidential. We have a duty to:

  •                Maintain full and accurate records of the care we provide to you;
  •      Keep records about you confidential, secure and accurate;
  •            Provide information in a format that is accessible to you (eg in large type if you are partially sighted).

 

You have the right

  •    You have the right to confidentiality under the Data Protection Act 1998 (DPA), The General Data Protection Regulations 2018, the Human Rights Act 1998 and the common law duty of confidentiality.
  •     You also have the right to ask for a copy of your records to enable you to verify the lawfulness of the processing of data held about you – Please write to the Practice FAO Data Controller at the normal surgery address detailing the information you require.

 

Opt-outs

You have a right to object to your information being shared. Should you wish to opt out of data collection, please contact a member of staff who will be able to explain how you can opt out and prevent the sharing of your information; this is done by registering a Type 1 opt-out, preventing your information from being shared outside this practice.

 

National data Opt-Out

Is a service that enables the public to opt out of their confidential patient information being used for purposes beyond their individual care and treatment. It was introduced for the health and social care system in England on 25 May 2018. The public can change their national data opt-out choice at any time via www.nhs.uk/your-nhs-data-matters, or by calling the NHS Digital contact centre on 0300 3035678. Waterloo House Surgery does not use Confidential Patient Information for purposes beyond an individual’s care and treatment. If you are unable to contact NHS Digital please contact the practice and we can assist you in opt-out This Practice is supporting Vital Health and care planning and research by sharing your data with NHS Digital. For more information about this see the GP Practice Privacy Notice for General Practice Data for Planning and Research.

 

Who is your data controller?

The Data Controller, responsible for keeping your information secure and confidential is: Dr O Adebayo

 

Who is your Data Protection Officer?

The Data Protection Officer (DPO) for Waterloo House Surgery is: Yvonne Salkeld, Head of Information Governance, North Cumbria Integrated Care NHS Foundation Trust information.governance@cumbria.nhs.uk 01228 603961

 

What to do if you have any questions:

should you have any questions about our privacy policy or the information we hold about you, you can:

  • Write to the Data Controller (Waterloo House Surgery ) at Millom Hospital, Lapstone Road, Millom, LA18 4BY or e-mail: mbccg.gpa82033@nhs.net
  • Or contact The Data Protection Officer (DPO) is Yvonne Salkeld, Head of Information Governance, North Cumbria Integrated care NHS Foundation Trustinformation.governance@cumbria.nhs.uk 01228 603961

 

Complaints

In the unlikely event that you are unhappy with any element of our data-processing methods, you have the right to lodge a complaint with the Information Commissioner’s Office. For further details, visit www.ico.org.uk and select ‘Raising a concern’.

 

 Medical Records – Oct 2020

Lancashire and South Cumbria has been chosen by NHS England to be a national pilot for the digitisation of Medical Records. Scanning these paper based records and making them digital will enable better utilisation of space, creating more clinical space, staff areas, multi team space and video hubs, removing the need for some practices to build extensions. In addition it will also make your record more easily and speedily accessible to clinical staff within your practice. Your complete GP medical record will be digital and stored in a secure cloud based clinical system (only accessible by your GP practice) with the paper based records being securely destroyed following BS EN 15713:2009 Secure destruction of confidential material. Your GP will still be able to access your records easily within this system. The scanning and destruction of the paper records will follow strict data protection guidelines adhered to by the NHS. As with paper based records, digital records are stored for the durations specified in the Records Management Codes of Practice for Health and Social Care. For GP patient records, this states that they may be destroyed 10 years after the patient’s death if they are no longer needed. If you wish to discuss the scheme, please inform the Practice direct either by letter or via e-mail Waterloo House Surgery

 


THIRD PARTY ORDERING

 

IF YOU ORDER YOUR PRESCRIPTION THROUGH A PHARMACY, THE PROCESS FOR THIS IS CHANGING IN JANUARY 2021

 

YOU CAN ORDER YOUR PRESCRIPTIONS IN THE FOLLOWING WAYS:-

 

  • POST YOUR PRESCRIPTION SLIP IN THE NEW POST BOX OUTSIDE THE SURGERY DOORS
  • SEND YOUR PRESCRIPTION SLIP TO THE SURGERY BY ROYAL MAIL
  • REGISTER FOR PATIENT ACCESS ON YOUR COMPUTER OR PHONE
  • SIGN UP FOR THE “MY GP APP” ON YOUR PHONE

 

SHOULD YOU HAVE ANY PROBLEMS WITH THE OPTIONS ABOVE, PLEASE SPEAK TO THE SURGERY WHO WILL HELP YOU.

 

FOR SAFETY REASONS THE SURGERY ARE STILL UNABLE TO TAKE YOUR PRESCRIPTION REQUESTS BY TELEPHONE


FLU VACCINATIONS

 

We are now booking appointments for this winter’s Flu Vaccinations

 

The arrangements this year are different as we need to adhere to social distancing guidelines for the safety of patients and staff

 

We will be holding specific clinics and ask you to call reception to book your appointment

 

Our First clinic will be on Saturday 3rd October and will be for those aged 65 and over only

Appointments will be available from Saturday 10 October for those at risk patients aged 18-64, plus those aged 65 and over

                                                                                                                                                         

 

 

We will inform later when we have delivery dates and plans for those aged under 18

 

The different dates are due to delivery schedules of vaccine for different age groups

 

Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier

 

28/5/20
***PLEASE READ THIS IMPORTANT INFORMATION***
You will be aware that the government added a recognised symptom of coronavirus as loss of sense of smell and taste. Please see our updated screening process.
If you have symptoms of :
- A cough
- And/or a fever
- Anosmia (Loss of sense of smell or taste)
please do not attempt to make an appointment at the surgery.
Instead you should self-isolate and follow the advice that is widely available.
If you feel unwell, you should either go on the NHS 111 website of phone 111 for further advice. They will arrange for a healthcare professional to assess you if necessary.
If you feel acutely unwell dial 999 and inform them of your symptoms.
Current guidelines require us to minimise the number of face to face consultations taking place.
Our reception staff will organise a telephone consultation with a doctor, nurse or pharmacist, who will provide you with further advice.
Thank you.
Doctors and staff at Waterloo House

COVID-19 appointment system changes 

 

Following new advice – our entire appointment system has moved to telephone triage. This includes doctors, nurses and HCA’s. all requests for an appointment will be triaged by a clinician first, if after this, the clinician thinks you need an appointment – it will be booked for you by them.

 

Everyone with an appointment booked in the coming days/weeks, you will be contacted, you do not need to phone. 

 

The doors of the surgery are locked and will remain locked for the foreseeable future; however if you are asked to come down to the surgery for an appointment please ring the doorbell. Please telephone where you can for general queries to reduce queues at the door. Sick notes we can post and prescriptions we can send directly to the chemist. we will do all we can to make this process as easy as we can for patients.

 

The current advice for self-isolation is anyone with a new persistent cough and a temperature above 37.8 needs to self-isolate for 7 days and members of the same household need to isolate for 14 days.

 

Our aim of these precautionary measures is to keep our staff and patients safe and well. Please bear with us during this busy period and be assured we are doing our best to keep the surgery functioning and to provide our patients with a service during extreme circumstances.

For more information please see COVID 19 in the more information section.


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Practice Leaflet

 CUMBRIA HEALTH ON CALL (CHOC) operate an appointment service during  week-ends at Furness General Hospital and Westmorland General hospital - your GP/Receptionist can book a routine (non-urgent) appointment for you if you would like to use this service - telephone 01229 402800 (to cancel appointments already made with CHOC ring 03000 247 247)

 

NAMED ACCOUNTABLE GP FOR ALL PATIENTS AS FROM 1st April 2015

All registered patients with the practice have an allocated, named GP who is responsible for patients overall care at the practice. This does not affect your care and you can still see any doctor/clinician of your choice.

If you wish to know who your allocated GP is please contact the reception team on 01229 402800.

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. 

Repeat Prescriptions

Do you need to re-order your medication? You can do this at the reception desk, or by completing the counterfoil from your last prescription - simply tick what you want and pop it into the box opposite reception marked 'prescriptions'. You can also register for 'emis access' - a service which allows you to order prescriptions via the internet - register for this at reception. You will need to bring photo ID with you if you are not known to the receptionist.

ELECTRONIC PRESCRIPTION SERVICE

If you are taking regular medication, our new electronic dispensing system will save time.

How it works

  • you visit the pharmacy of your choice and inform them you wish to use this service.
  • You request your prescription in your usual way
  • You then visit your nominated pharmacy when your prescription is ready, allowing 2 working days. The pharmacists will have your medication ready to collect.
  • The practice will contact you with regard to any reviews
  • If you would like to use this service, please speak to your chemist or ask at reception.

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Come in to see us with proof of identification x 2 (one being photo ID) 

 

(Site updated 08/09/2021)
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