Waterloo House Surgery

Lines open 8.00am to 6.30pm

Patient information

Find out how to register at our practice and read other important information for patients.

Access to medical records

The practice is registered with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records

Complaints and compliments

We take complaints very seriously. If you need to make a complaint about the surgery or the services we offer, please contact the Practice Manager by telephone or, if you ... [continue] Complaints and compliments

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register by either: completing the online patient registration ... [continue] How to register

Named GP

All patients at Waterloo House Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Patient transport services

If you require planned transport to hospital you must telephone transport services on: 08000 323 240 (patient may be asked for a GP Pin number which is G8716978) The patient ... [continue] Patient transport services

Practice boundary

Please use the map below to see if you live within our practice boundary.

Privacy

Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to the surgery. Alternatively you can complete the online form below. If you ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and should not be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop this ... [continue] Violent or abusive behaviour

Date published: 8th October, 2014
Date last updated: 20th January, 2023