Waterloo House Surgery

Lines open 8.00am to 6.30pm

Online services

There is now the facility for patients to book appointments with a doctor and order repeat prescriptions via this website. This is protected by the highest security and cannot be accessed by others providing you keep your registration details secure. You can use online services at the surgery to book an appointment, order a repeat prescription, get a sick certificate, get test results, ask about a non-urgent medical problem and view your medical record.

NHS App

Use your NHS account (on the NHS website or in the NHS app) to:

  • Book or cancel a routine appointment (call the surgery for an urgent appointment)
  • Order a repeat prescription
  • Get your test results
  • View your medical record

See Registering for online services on how to register for this service.

Patient Access

Use your Patient Access account (on the Patient Access website or in the Patient Access app) to:

  • Book or cancel a routine appointment (call the surgery for an urgent appointment)
  • Order a repeat prescription
  • Get your test results
  • View your medical record

See Registering for online services on how to register for this service.

Online Consultations

Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1800 – 0900.

Please contact 111 during out of hours or 999 if this is an emergency

Create your online consultation here

Date published: 17th February, 2017
Date last updated: 16th May, 2023